Manager - People Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Vialto Partners is seeking a Manager - People Operations in India to lead and manage end-to-end HR operations across the employee lifecycle.
This country-level leadership role oversees day-to-day People Operations, service excellence, compliance, process efficiency, and a Tier 1 support team.
The role requires strong operational expertise in HR systems, especially Workday, and the ability to drive automation, standardization, and continuous improvement.
Key Skills for This Role
Full Job Posting
Company Overview
Vialto Partners provides global mobility services covering tax, immigration, business travel, rewards and compensation, compliance, risk assessment, and remote work.
The company operates globally and supports clients and colleagues across different industries and geographical locations.
Job Summary
Vialto Partners is seeking a Manager - People Operations in India to lead and manage end-to-end HR operations across the employee lifecycle.
This country-level leadership role oversees day-to-day People Operations, service excellence, compliance, process efficiency, and a Tier 1 support team.
The role requires strong operational expertise in HR systems, especially Workday, and the ability to drive automation, standardization, and continuous improvement.
People Operations and Service Delivery
- Oversee onboarding, employee changes, offboarding, and other end-to-end employee lifecycle processes.
- Act as a Tier 2 escalation point for complex HR queries and issues.
- Manage and mentor the Tier 1 People Operations team.
- Drive service excellence through Workday Help tickets, SLAs, turnaround times, quality benchmarks, and employee NPS.
HR Systems and Payroll
- Own Workday operations for HR in India, including data management, reporting, governance, enhancements, and issue resolution.
- Manage monthly payroll inputs with the India payroll team.
- Oversee benefits administration, employee queries, enrollments, and payroll data accuracy.
Compliance and Talent Acquisition
- Ensure compliance with Indian labor laws and statutory requirements, including PF, EPS, POSH, and other regulatory frameworks.
- Maintain audit readiness and documentation, and partner with legal and compliance teams to mitigate risks.
- Support offer management, onboarding coordination, candidate experience, and other talent acquisition operations.
Process Excellence and Reporting
- Identify opportunities to automate manual processes and improve operational efficiency.
- Develop and maintain SOPs, playbooks, and knowledge documentation.
- Drive continuous improvement and standardization across processes.
- Report on operational metrics, SLAs, NPS, and process performance while coordinating with regional and global stakeholders.
Qualifications and Skills
- 8-10 years of experience in HR Operations or People Operations.
- Strong expertise in Workday is mandatory.
- Experience managing HR service delivery teams and HR helpdesk or service desk models.
- Understanding of Indian labor laws, payroll, and compliance, including PF and EPS.
- Strong analytical, problem-solving, stakeholder management, and communication skills.
- Demonstrated experience in process improvement and automation initiatives.
Preferred Attributes
- Experience working in a global or matrixed organization.
- Ability to operate in a fast-paced, high-growth environment.
- Strong focus on employee experience and service excellence.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Vialto
Process Specialist - Fixed Term
London, CAN
Tax Customer Service Specialist - Fixed Term
London, CAN
Tax Customer Service Specialist (Bilingual) - Fixed Term
London, CAN
Global Mobility Tax - Senior Seasonal Signer
Toronto, CAN
Billing Specialist - fixed Term
London, CAN
Office Admin - Fixed Term
London, CAN
Process Specialist - Fixed Term
London, CAN
Tax Customer Service Specialist - Fixed Term
London, CAN
Tax Customer Service Specialist (Bilingual) - Fixed Term
London, CAN
Global Mobility Tax - Senior Seasonal Signer
Toronto, CAN
UK Immigration Inbound Manager
London, GBR
Vialto Private Tax - Director
, USA