Manager, Payroll Operations - Sub Saharan

Key Responsibilities

• Team Leadership & Performance Own payroll outcomes for your team, holding accountability for accuracy, timeliness, and compliance within your scope. Provide coaching, feedback, and day-to-day leadership to your assigned team of payroll specialists Lead operational investigations into payroll issues and drive resolution within defined authority. Provide input into performance ratings and recommend performance actions when required. Foster a psychologically safe, high-accountability team environment. Payroll Operations Ownership Own end-to-end payroll delivery for a defined group of countries, ensuring regulatory compliance and operational consistency. Sustain operational working knowledge of country-specific payroll requirements within your scope. Ensure payroll processes are followed, documented, and auditable. Manage relationships with external payroll vendors relevant to your portfolio. Global Payroll Implementations Actively support critical global payroll implementation initiatives, including new country launches, vendor transitions, or in-housing efforts. Contribute market- and country-specific payroll expertise to ensure implementations are operationally sound and sustainable. Identify execution risks early and partner with implementation and cross-functional teams to mitigate them. Own payroll outcomes for your scope post-launch, ensuring stability after go-live. Operational Excellence & Improvement Identify operational risks, recurring issues, and process gaps within your payroll scope. Drive continuous improvement initiatives that increase efficiency, reduce errors, and improve team capacity. Support the rollout of new tools, automation, and standardized workflows. Track and contribute to KPIs, service levels, and quality metrics. Manage operational support for service arm of the business - including team performance and engagement in Zendesk Cross-Functional Collaboration Partner with People Operations, Finance, Legal, Product, and Service Operations to support effective payroll delivery. Translate payroll complexity into clear, actionable guidance for stakeholders. Communicate proactively on risks, delays, or changes that may impact payroll outcomes.
• Own payroll outcomes for your team, holding accountability for accuracy, timeliness, and compliance within your scope.
• Provide coaching, feedback, and day-to-day leadership to your assigned team of payroll specialists
• Lead operational investigations into payroll issues and drive resolution within defined authority.
• Provide input into performance ratings and recommend performance actions when required.
• Foster a psychologically safe, high-accountability team environment.
• Own end-to-end payroll delivery for a defined group of countries, ensuring regulatory compliance and operational consistency.
• Sustain operational working knowledge of country-specific payroll requirements within your scope.
• Ensure payroll processes are followed, documented, and auditable.
• Manage relationships with external payroll vendors relevant to your portfolio.
• Actively support critical global payroll implementation initiatives, including new country launches, vendor transitions, or in-housing efforts.
• Contribute market- and country-specific payroll expertise to ensure implementations are operationally sound and sustainable.
• Identify execution risks early and partner with implementation and cross-functional teams to mitigate them.
• Own payroll outcomes for your scope post-launch, ensuring stability after go-live.
• Identify operational risks, recurring issues, and process gaps within your payroll scope.
• Drive continuous improvement initiatives that increase efficiency, reduce errors, and improve team capacity.
• Support the rollout of new tools, automation, and standardized workflows.
• Track and contribute to KPIs, service levels, and quality metrics.
• Manage operational support for service arm of the business - including team performance and engagement in Zendesk
• Partner with People Operations, Finance, Legal, Product, and Service Operations to support effective payroll delivery.
• Translate payroll complexity into clear, actionable guidance for stakeholders.
• Communicate proactively on risks, delays, or changes that may impact payroll outcomes.

Practicals

Application process

• Async profile review
• Interview with recruiter
• Interview with Hiring Manager
• Interview with Senior Director, Payroll Operations
• Bar Raiser Interview
• Async offer
• Prior employment verification check
• #LI-DNP
• Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
• At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async )
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

How to apply

• Please fill out the form below and upload your CV with a PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
• If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
• We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
• Please note we accept applications on an ongoing basis.