Manager, Payment Operations

Core requirements

8+ years in payment operations, payment investigations, settlement operations, or a comparable operations function at a payments company, fintech, or bank.

2+ years directly managing a team of operations analysts as a Team Lead, Assistant Manager, or Manager, with real accountability for their output and not just work allocation; you are still hands-on and want to stay that way.

Hands-on ownership of at least one full shift roster in a 24x7 or extended-coverage operation; you have built the roster, run the coverage math, and handled the exceptions.

Demonstrated ownership of training and ramp; you can name analysts you took from new to independent and describe how you developed them.

Demonstrated ownership of process and documentation; you have written SOPs and runbooks that other people used, not just followed someone else’s.

Cross-border payments depth, including correspondent banking, SWIFT/MT103, local rails, reconciliation, exception handling, and settlement investigations.

Comfortable working from data; you set targets, track them, and can defend the numbers.

What will make you stand out

You have done this in a team that was being built, not one that was already running; you set the process rather than inheriting it.

You have run an operation where the SLA mattered to a customer or partner, and you can describe what you changed to hit it.

You have exposure to stablecoins, crypto rails, or digital assets, or clear evidence that you pick up new domains quickly.

You actively use AI tooling in your own work and have a point of view on where it can—and cannot—improve operations.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer . We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.