Manager, Partnership Management

Build and maintain strong relationships with state, district, and school partners.

Lead customer readiness, implementation, training, and adoption planning activities.

Serve as an escalation point for complex customer concerns, risks, and delivery issues.

Partner with customers to identify opportunities for continuous improvement and long-term success.

Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Oversee one or more assessment programs or strategic customer relationships.

Coordinate cross-functional teams to ensure successful delivery of program commitments.

Monitor program schedules, risks, issues, budgets, and key milestones.

Ensure compliance with contractual requirements and delivery expectations.

Lead forecasting, planning, and business reviews related to assigned programs.

Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan.

Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

Lead, coach, and develop a team of Partner Success professionals.

Establish clear goals, priorities, and performance expectations.

Provide ongoing mentoring and career development support.

Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Build team capability and promote sharing of best practices across programs and customers.

Drive process improvements that enhance customer experience and delivery effectiveness.

Partner with cross-functional leaders to improve communication, coordination, and execution.

Identify and mitigate delivery, customer, and operational risks.

Develop and implement scalable practices that improve consistency across the Partner Success organization.

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications