Manager, Outside Sales Process & Operations

Sales Development & Account Management Excellence

Develop and continuously evolve a best-in-class sales process for account management, from acquisition through retention and growth.

Design and deploy tools and frameworks that accelerate share of wallet growth within accounts.

Partner with Sales Leadership to embed sales process discipline and consistent execution across the Outside Sales team.

Standard Operating Procedures & Risk Protection

Develop, document, and enhance standard operating procedures (SOPs) that support consistent execution, scalability, and operational clarity across Outside Sales.

Partner with Legal, Finance, and Operations to ensure processes protect company assets, customer data, and brand integrity.

Ensure SOPs are practical, adopted in the field, and reinforced through training and enablement materials.

Strategy & Growth Initiatives

Support the development and execution of a share of wallet strategy, translating strategic intent into field ready tools, messaging, and processes.

Enable key growth initiatives including Pro Extended Assortment, PPP, and account funneling for price books, ensuring Outside Sales teams understand how to position and execute against these programs.

Act as a strategic thought partner to Sales Leadership by identifying gaps, opportunities, and enablers required to drive sustainable growth.

Customer Focus & Capability Enablement

Identify and work cross functionally to unlock customer facing capabilities for Outside Sales, including eProcurement, CMT, and House Account solutions.

Support the Outside Sales onboarding experience, including coordination with Inside Sales onboarding to ensure a seamless, end to end ramp for new hires.

Champion the voice of the customer and the field by translating feedback into actionable improvements across tools, processes, and training.

Outside Sales Training & Enablement

Lead the strategy, development, and ongoing maintenance of Outside Sales training programs, ensuring content remains current, practical, and aligned to evolving business priorities.

Improve and sustain the Outside Sales Garage as a centralized enablement hub for tools, playbooks, training, and best practices.

Curate, adapt, and leverage U.S. training content for Canadian relevance, including enabling audio based learning to support learning in the field.

Coordinate closely with HR and Learning teams to align Outside Sales training with enterprise learning standards, onboarding pathways, and leadership development frameworks.

Support training for new merchandise, programs, and selling capabilities, ensuring Outside Sales teams are prepared to represent the full enterprise value proposition.

Direct Manager/Direct Reports

Direct Manager: Position reports to the Senior Manager, PRO Operations Direct Reports: Meeting and Events Specialist

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Preferred Qualifications

Bachelor’s Degree with related work experience.

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience: 3–5 Years Preferred Years of Work Experience: 5 Years Minimum Leadership Experience: 2–3 Years Preferred Leadership Experience: 3 Years

Competencies

Plans and Aligns

Communicates Effectively

Customer Focus

Action Oriented