Manager, Operations Services

Effective leadership, management, and training skills.

Excellent verbal and written English communication with French as an asset.

Able to simplify programs and situations in a very clear and concise manner.

Strong presentation skills that align with keeping things clear and concise.

High attention to detail to deliver high quality of work.

Able to develop and document policies and procedures.

Highly organized and able to set priorities and work independently.

Excellent problem-solving skills.

Familiarity with regulatory requirements and industry standards.

Proficient in Powerpoint, Excel, Word, Sharepoint, One Drive, and AI.

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.