Manager Operations-Operational Risk and Control

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations-Operational Risk and Control

In this role, you will:

• Own and enhance the Liquidity Operations control framework (risk/control mapping, ownership, and evidence standards).
• Run control assurance activity including periodic reviews, process health checks, thematic deep dives, and risk assessments to identify gaps and improvements.
• Monitor control performance and risk signals (Key Risk Indicators, metrics, losses, incidents) and escalate material breaches and emerging risks via governance.
• Lead incident management end-to-end: investigation, root-cause analysis, and delivery of corrective/preventative actions with lessons learned embedded.
• Manage issues and actions to closure across audits, regulatory actions, and self-identified items—log, challenge, track, and validate completion.
• Support Risk & Control Self‑Assessment, control testing, and governance reviews ensuring outcomes are robust and remediation is sustainable.
• Maintain compliance and audit readiness through policy/regulatory adherence and strong documentation (Standard Operating Procedures, narratives, process maps, logs).
• Strengthen the control environment through partnership and change governance: collaborate across Operations/Risk/Compliance/Product/Tech, embed control-by-design in deliveries, and provide decision-useful Management Information /dashboards while driving automation and simplification.

To be successful you will:

• Relevant experience: 4–5 years in banking (Liquidity Operations), Operational Risk, Controls, Audit, and/or Governance.
• Risk & control capability: Strong understanding of operational risk management and internal control frameworks (risk ID, control design, evidence standards, issue management).