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Manager Operations - Operational Readiness
HSBC Electronic Data Processing (India) Private Limited
Hyderabad, IND
Full-time
Senior · 5+ years experience
Hybrid
Discovered 1 weeks ago
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Job title: Manager Operations - Operational Readiness
Support the operational readiness of the Liquidity Operations function by ensuring new products, market implementations, regulatory changes, and strategic initiatives are successfully transitioned into Business-as-Usual (BAU). The role is responsible for coordinating readiness activities, assessing operational impacts, and ensuring teams, processes, systems, and controls are prepared for successful implementation.
Key Responsibilities
- Own end-to-end operational readiness for liquidity-related change (new products, rollouts, regulatory change, system enhancements), including BAU handover.
- Complete operational impact assessments across people, process, technology/data, controls, service model, and client impact (upstream/downstream).
- Build and maintain readiness plans, checklists, milestones/dependencies, and go-live governance with clear go/no-go criteria and recommendations.
- Partner with Product, Technology, Change Delivery, Risk, Compliance, Finance/Treasury, Data, and regional Operations to ensure prerequisites are met.
- Lead implementation assurance: UAT/operational testing strategy, operational validation, parallel runs/dress rehearsals, and business sign-offs.
- Ensure operational documentation is production-ready: SOPs, runbooks, process maps/RACI, exception handling, escalation paths, and knowledge repository updates.
- Ensure training, access/roles provisioning, and support model (L1/L2/L3) are in place, with competency sign-off where required.
- Track and manage readiness risks, issues, actions, and incidents to closure, escalating material items through appropriate governance/forums.
- Maintain a strong control environment for liquidity processes (key controls, reconciliations, data quality, approvals, SoD), including audit/regulatory evidence.
- Monitor and report operational MI (KPIs/KRIs), support hypercare and post-implementation reviews, and drive continuous improvement/resilience (BCP/contingency readiness).
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