Manager - Operations Management

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Professionals in this group act as voice of the customers in the organization. They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization. They play a crucial role in creating customer loyatly and retention. Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot. Professionals at this level are senior managers . They apply advance knowledge and experience to the development of new methods, policies, programs and procedures and a comprehensive understanding of the practical issues where the knowledge is applied. Provides overall direction for complex activities guidance and inputs for a large size project or multiple medium sized projects. They adapt to various communication styles and interpret non-routine and conflicting information. They establish functional procedure and policy and extensive latitude to work independently and the outcomes have abroad effect on overall achievement of organization. They have good project and people management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action. They are responsible for managing, coaching junior team members and provide inputs on appraisals/feedback to direct reportees and review the indirect reportees. They are responsible for allocating work and ensure delivery in the defined timeframe. Interacts with internal and/or external clients to negotiate and interpret information on projects and unit operations. May consult with senior management. About you Qualifications: Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)