indeed
Manager, Operational Optimization
Definity
Mississauga, CAN
Full-time
Director
Hybrid
$88,000 to $138,000.
Discovered 1 weeks ago
operational excellencecontinuous improvementLean methodologiesSix SigmaTotal Quality Managementprocess improvement
Free
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Role Overview
The Manager, Operational Excellence and Centre Performance will lead continuous improvement and operational excellence across NBS and DCC contact centre operations.
The role is responsible for driving efficiency, effectiveness, quality, strategy alignment, and benefit realization.
The manager will steward centralized reporting and communicate operational results and plans to leadership.
Key Skills for This Role
operational excellencecontinuous improvementLean methodologiesSix SigmaTotal Quality Managementprocess improvement
Full Job Posting
About Definity
Definity is the parent company of several Canadian property and casualty insurance brands.
The company describes its culture as collaborative, ambitious, rewarding, and empowering.
Workplace
- The company offers a flexible hybrid work experience, with employees working from the office and virtually depending on the work and collaboration needs.
Opportunity
The Manager, Operational Excellence and Centre Performance will lead continuous improvement and operational excellence across NBS and DCC contact centre operations.
The role is responsible for driving efficiency, effectiveness, quality, strategy alignment, and benefit realization.
The manager will steward centralized reporting and communicate operational results and plans to leadership.
Operational Improvement
- Develop an operational productivity strategy and continuous improvement roadmap aligned with business priorities.
- Apply Lean methods, lead automation initiatives, educate teams, and identify process inefficiencies.
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