Manager, Operational Excellence

eClinical Solutions is seeking a Consultant - Operational Excellence & AI Transformation to drive highimpact, time-bound transformation initiatives across the organization. This role will focus on identifyingin efficiencies, implementing process improvements, and leveraging AI and automation to enhance operational effectiveness, scalability, and decision-making. The consultant will work closely with crossfunctional teams across global stakeholders to design, prototype, and deploy solutions, while establishing frameworks that can be sustained post-engagement.

KEY TASKS & RESPONSIBILITIES

Process Transformation & Optimization

Assess current workflows across key business functions

Identify inefficiencies, redundancies, and improvement opportunities

Create process maps, SOPs, and scalable operating frameworks

AI & Automation Initiatives

Identify high-impact AI and automation use cases across functions

Design and prototype solutions using LLMs / AI copilots, APIs and automation tools, Low code / workflow platforms

Develop pilot solutions to reduce manual effort, improve turnaround time, enhance accuracy and decision-making

Build reusable frameworks and playbooks for automation adoption

IT Service Management (ITSM) & ITIL Frameworks

Build and operationalize service management processes, aligned to ITIL standards

Define and implement ITIL-aligned workflows

Establish SLA frameworks, escalation matrices, and service KPIs

Recommend improvements to tools and service delivery models

Analytics & Reporting

Design and implement executive dashboards and reporting frameworks

Define KPIs for operational efficiency and service performance

Measure impact of process improvements and automation initiatives

Provide actionable insights to leadership

Analytics, Governance & Reporting

Build executive dashboards and define KPIs to track operational efficiency and automation impact

Establish governance frameworks and standardized SOPs for scalable process adoption

Measure outcomes of transformation initiatives and provide actionable insights to leadership

Ensure alignment with organizational standards, compliance, and service management practices

Education & Experience

Bachelors’ degree in Computer Science / Information Technology or equivalent preferred.

Minimum 10+ years of experience in Operational Excellence, Process Transformation, Transformation roles are preferred.

Prior experience delivering time-bound transformation projects

Strong understanding of Process improvement methodologies (Lean, Six Sigma, etc.), AI / automation tools and platforms, ITIL / IT Service Management frameworks

Familiarity with LLMs, APIs, automation platforms, data workflows and system integrations.

Professional Skills:

Strong problem-solving and analytical thinking

Ability to break down complex workflows into automatable steps

Excellent stakeholder management and communication skills

Ability to work independently and deliver outcomes in a fast-paced environment

High ownership and execution focus

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.