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Manager on Duty
The Ritz-Carlton Hotel Company, L.L.C.
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Guest relationsHotel operationsCustomer serviceService recoveryStaffing analysisFinancial performance analysis
Free
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Guest relationsHotel operationsCustomer service
Role Overview
Serve as the property Manager on Duty and oversee all property operations.
Ensure high levels of hospitality and service are provided.
Represent property management in guest and property situations.
Manage lobby questions, direct guests, serve as Guest Relations Manager, and track service issues.
Key Skills for This Role
Guest relationsHotel operationsCustomer serviceService recoveryStaffing analysisFinancial performance analysis
Full Job Posting
Additional Information
Job number 26114621.
Job category is Rooms and Guest Services Operations.
The position is full time, non-remote, and classified as management.
Job Summary
Serve as the property Manager on Duty and oversee all property operations.
Ensure high levels of hospitality and service are provided.
Represent property management in guest and property situations.
Manage lobby questions, direct guests, serve as Guest Relations Manager, and track service issues.
Candidate Profile
- High school diploma or GED plus four years of related experience is accepted.
- Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major plus two years of related experience is accepted.
Property Operations and Guest Relations
- Maintain strong working relationships with departments to support operations and resolve problems.
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