Manager, Network Operations
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Key skills for this role
About the Role
Lucid Motors is seeking a Manager, Network Operations to lead network planning, expansion, and operational excellence for the Middle East retail network. The role involves data-driven planning, partner management, and ensuring compliance with brand standards.
Key Skills for This Role
Responsibilities
- Lead planning and execution of Lucid’s Middle East network strategy across D2C and Partner led models.
- Conduct regional network studies, market demand analysis, and capacity planning.
- Oversee partner selection process and network setup activities.
- Establish and lead governance frameworks for network rollout and market activation.
- Define, monitor, and review key operational KPIs across sales, aftersales, and customer experience.
- Act as primary regional point of coordination between HQ, regional teams, and external partners.
- Lead go to market planning and execution for new markets and network expansions.
Requirements
- Bachelor's degree in Business Administration, Economics, or related field
- 5+ years of experience in automotive network development, network operations, retail operations, or related fields
- Experience managing or supporting multi market network expansion and go to market activities
- Solid understanding of automotive retail and aftersales operations
- Demonstrated experience working in a cross functional, international environment
Full Job Posting
Position Overview
- The Manager, Network Operations is responsible for leading network planning, expansion, and operational excellence for Lucid’s retail network across the Middle East.
- The role ensures optimal market coverage through data‑driven network planning, supports scalable and timely network expansion, and enforces compliance with Lucid’s dealer standards, brand guidelines, and operating models.
Key Responsibilities
- Lead planning and execution of Lucid’s Middle East network strategy across both Direct‑to‑Consumer (D2C) and Partner‑led (Importer) models.
- Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints.
- Oversee partner selection process and network setup activities, including due diligence, financial and operational capability assessment.
- Ensure governance are in place for all new retail and service sites to meet regulatory, brand, and operational requirements prior to activation.
- Establish and lead governance frameworks for network rollout, market activation, and ongoing operations across D2C and importer markets.
- Own the definition, implementation, and ongoing oversight of Lucid’s standards.
- Define, monitor, and review key operational KPIs across sales, aftersales and customer experience.
- Coordinate with cross‑functional teams to ensure commercial programmes are fully deployed.
- Manage consolidated internal and external reporting for existing locations, new market launches, and planned network growth.
- Act as the primary regional point of coordination between HQ, regional teams, and external partners.
- Lead go‑to‑market (GTM) planning and execution for new markets and network expansions.
- Serve as the coordination point during market launch and ramp‑up phases.
Minimum Qualifications
- Bachelor’s degree in business administration, Economics, or a related field.
- 5+ years of experience in automotive network development, network operations, retail operations, or related fields.
- Experience managing or supporting multi market network expansion and go to market activities.
- Solid understanding of automotive retail and aftersales operations.
- Demonstrated experience working in a cross functional, international environment, preferably within the Middle East or similar growth markets.
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