Manager, Network Operations
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Key skills for this role
About the Role
Position Overview The Manager, Network Operations is responsible for leading network planning, expansion, and operational excellence for Lucid s retail network across the Middle.
Key Skills for This Role
Responsibilities
- Lead planning and execution of Lucid's Middle East network strategy across both Direct to Consumer (D2C) and Partner led (Importer) models
- Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints
- Oversee partner selection process and network setup activities, including due diligence and contractual compliance
- Establish and lead governance frameworks for network rollout, market activation, and ongoing operations
- Define, monitor, and review key operational KPIs across sales, aftersales and customer experience
- Act as the primary regional point of coordination between HQ, regional teams, and external partners
- Lead go to market (GTM) planning and execution for new markets and network expansions
Requirements
- Bachelor's degree in business administration, Economics, or a related field
- 5+ years of experience in automotive network development, network operations, retail operations, or related fields
- Experience managing or supporting multi market network expansion and go to market activities
- Solid understanding of automotive retail and aftersales operations
- Demonstrated experience working in a cross functional, international environment
Full Job Posting
Position Overview
- The Manager, Network Operations is responsible for leading network planning, expansion, and operational excellence for Lucid's retail network across the Middle East.
Key Responsibilities
- Lead planning and execution of Lucid's Middle East network strategy across both Direct to Consumer (D2C) and Partner led (Importer) models, ensuring all markets meet coverage, capacity, and launch readiness milestones.
- Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints, phasing, and scalability by market and business model.
- Oversee partner selection process and network setup activities, including due diligence, financial and operational capability assessment, and contractual compliance for importer led markets.
- Ensure governance are in place for all new retail and service sites to meet regulatory, brand, and operational requirements prior to activation, including certification and go live approvals.
- Establish and lead governance frameworks for network rollout, market activation, and ongoing operations across D2C and importer markets, including structured progress tracking and milestone reporting.
- Own the definition, implementation, and ongoing oversight of Lucid's standards, ensuring consistent compliance with brand, commercial, and customer experience expectations.
- Define, monitor, and review key operational KPIs across sales, aftersales and customer experience, driving corrective actions where required.
- Coordinate with cross functional teams to ensure commercial programmes are fully deployed, adopted, and optimized across the network.
- Manage consolidated internal and external reporting for existing locations, new market launches, and planned network growth.
- Act as the primary regional point of coordination between HQ, regional teams, and external partners on network expansion, commercialization, and operational initiatives across D2C and importer models.
- Lead go to market (GTM) planning and execution for new markets and network expansions, ensuring end to end launch readiness.
- Serve as the coordination point during market launch and ramp up phases, supporting timely issue resolution and operational stabilization.
Skills
- Deep understanding of dealer operations, aftersales, throughput, and customer experience standards within a premium automotive environment.
- Demonstrated experience managing multi market network rollouts, GTM launches, and cross functional initiatives with tight timelines
- Ability to influence and align internal stakeholders and external partners, including importer organizations and dealer groups.
- Excellent communication skills with the ability to act as a central coordination point across HQ, regional teams, and partners.
- Structured, solution oriented mindset with the ability to manage escalations and drive operational stability during market launches.
Minimum Qualifications
- Bachelor's degree in business administration, Economics, or a related field
- 5+ years of experience in automotive network development, network operations, retail operations, or related fields and/ or proven experience working with or within automotive dealership groups, distributors, or importer led markets is strongly preferred.
- Experience managing or supporting multi market network expansion and go to market activities, ideally across both direct and partner led business models.
- Solid understanding of automotive retail and aftersales operations, including customer journey, service capacity, and performance metrics.
- Demonstrated experience working in a cross functional, international environment, preferably within the Middle East or similar growth markets.
Compensation & Benefits
- Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
- Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
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