Manager, Network Engineering

Responsibilities

• Directly manage the Engineers (Level I through III) delivering fiber access and DWDM/optical transport engineering and consulting work, holding them accountable for delivery quality, client satisfaction, and professional development.
• Own team-level performance and efficiency outcomes, including your own billable utilization as well as the team's, project margin, schedule adherence, and delivery quality across fiber access and optical transport engagements.
• Lead day-to-day personnel management for team members, including staffing input, performance reviews, career development planning, and recommendations on compensation, promotion, and disciplinary action.
• Lead the design and scaling of multi-vendor network strategies and transitions in your primary domain — PON access networks (Calix, Nokia, Adtran, etc.) or DWDM/optical transport systems (Ciena, Nokia, Cisco, Ribbon, etc.) and contribute to design decisions in the complementary domain.
• Oversee development of technical specifications, BOMs, and designs across fiber access and optical transport projects
• Review and approve engineering designs and project deliverables across the team's fiber access and optical transport work, owning the quality and accuracy of team output.
• Personally serve as lead engineer or senior technical resource on select client projects carrying individual project deliverables alongside team management responsibilities.
• Serve as a client-facing advisor on fiber access and DWDM/optical transport strategy for assigned accounts.
• Partner with the Director on team-level staffing, capacity planning, and technical standards specific to fiber access and optical transport.
• Implement and enforce technical standards, quality-assurance processes, and engineering methodologies within the team.
• Represent the team in project-level client escalations and day-to-day relationship management.
• Proven ability to serve as a trusted client representative for fiber access and optical transport engagements, managing relationships, setting expectations, and consistently delivering results.
• Strong client service skills and the ability to communicate complex technical matters clearly and confidently, both verbally and in writing, to clients and internal stakeholders.
• Exceptional attention to detail and the ability to manage and prioritize multiple client matters simultaneously in a fast-paced environment.