Manager - Market Operations

Essential Duties and Responsibilities

• Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams
• Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
• Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
• Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
• Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
• Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
• Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
• Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
• Lead a team responsible for the administrative functioning of a market, including but not limited to: Preparation for Executive visits Coordination with relevant vendors necessary for office operations Administration of PTO and payroll systems, and on-call schedule Facilities and office management Repurpose workforce planning if/when necessary to meet Practice shifts Facilitate the successful onboarding of new hires Maintenance of supplies and maintains appropriate process for ordering and storage Calendar management for the office, including prep and follow up for recurring meetings