Manager - Legal Operations – Technology Manager

Responsible for the administration of the legal technology stack (Leah AI, various apps built on Power Platform (Legal Matter Management, Policy Approvals, Legal Spend Management), Legal Holds, Lyncs, BriefAI etc) working closely with relevant Technology teams including: administer and configure, where required, workspaces, libraries, folder structures, and access controls manage user provisioning, group policies, roles and permissioning line with security and governance standards support troubleshooting and co-ordinate with relevant Technology teams and outside vendors to ensure that service support is delivered effectively and in a timely manner understand and co-ordinate any version upgrades, service updates and patches manage the renewal and lifecycle of legal tools ensuring cost-effectiveness and feature alignment

administer and configure, where required, workspaces, libraries, folder structures, and access controls

manage user provisioning, group policies, roles and permissioning line with security and governance standards

support troubleshooting and co-ordinate with relevant Technology teams and outside vendors to ensure that service support is delivered effectively and in a timely manner

understand and co-ordinate any version upgrades, service updates and patches

manage the renewal and lifecycle of legal tools ensuring cost-effectiveness and feature alignment

Responsible to support the use of technology for knowledge sharing including Legal’s intranet pages (on KIZUNA), Teams spaces, use of shared drives – create and maintain pages, support de-duplication and standardisation efforts of each team, support sharing of key knowledge with the business

Responsible to understand technologies available in the wider organisation and in the market that can be used to drive the Legal Department’s strategy and objectives e.g. enterprise agentic AI tools etc – this role will bring together the technical capabilities of tools available and the Legal Department’s needs and will influence the technology roadmap of the department

Responsible to build no-code / low-code applications, workflows, agents for use by the Legal Department using enterprise technology stack (e.g. Power Platform, Azure AI etc)

Act as key subject matter expert for use of the legal technology stack to include: how the platform is set up, use cases and functionality accountability for developing, updating and maintaining guidance documents for users accountability for training users within Legal who need to interact with the platform accountability for creating, collating and maintaining training resources for users act as a key contact with regard to the various platforms

how the platform is set up, use cases and functionality

accountability for developing, updating and maintaining guidance documents for users

accountability for training users within Legal who need to interact with the platform

accountability for creating, collating and maintaining training resources for users

act as a key contact with regard to the various platforms

Support the business case and onboarding of new technology including: working with the implementation project teams to provide relevant information required for a new technology project input as to requirements from a business as usual perspective work closely to transition new technology into business as usual management accountable to manage rollout to the wider team, upskilling and adoption

working with the implementation project teams to provide relevant information required for a new technology project

input as to requirements from a business as usual perspective

work closely to transition new technology into business as usual management

accountable to manage rollout to the wider team, upskilling and adoption

Support the ambition of the Legal Department to be “AI native” including: champion greater adoption and usage of legal technology and other enterprise technology understand the use of technology and AI in the legal and financial services sector – stay at the cutting edge of developments accountable for the arrangement of regular knowledge sharing sessions and presentations from different teams about their use of technology / AI and use cases identify opportunities for process improvement, leveraging automation and technology to improve scalability and efficiency

champion greater adoption and usage of legal technology and other enterprise technology

understand the use of technology and AI in the legal and financial services sector – stay at the cutting edge of developments

accountable for the arrangement of regular knowledge sharing sessions and presentations from different teams about their use of technology / AI and use cases

identify opportunities for process improvement, leveraging automation and technology to improve scalability and efficiency

Support initiatives between Legal and other functions / front office teams to develop technology solutions for more efficient workflows

Act as key subject matter expert for key data which is generated by and managed by the Legal Department

Responsible to prepare periodic reports, dashboards and presentations on key statistics relating to technology use and key data captured in technology tools

Use available tools to build dashboards e.g. PowerBI, Tableau etc

Responsible to analyse data captured by the various tools and identify issues and opportunities for consideration

Understand organisation governance requirements for use of technology by the Legal Department and act as a champion for governance and risk management (including organising regular training sessions to refresh understanding of governance and usage guidance etc)

Update and maintain the Legal AI Usage Guidance

Attend regular Legal AI Usage Oversight Group sessions and oversee delivery of action points

Ensure proper documentation of risks, controls, issues and events relating to use of technology

Responsible for control testing and audit responses relating to use of technology by Legal

Other administrative and operational tasks as required from time to time e.g. travel arrangements for visitors to MGS

7+ years’ hands on experience with legal operations and legal technology in an in-house legal department, top law firm, Big 4 consultancy or ALSP (experience of working with international clients) including experience onboarding new technology

University degree (or equivalent)

Fully computer literate (including Microsoft Office suite) and tech / AI literate (regular use of LLMs, development of functionality using no-code / low-code tools, experience with use of and building agents)

Understand the higher data privacy and data governance requirements (e.g. GDPR) and information security standards that come with working in a regulated, financial services organisation

Able to be self-sufficient in terms of documentation production e.g. using LLMs, document formatting, Excel spreadsheet management, creating simple and effective slides in Powerpoint

Able to analyse and report on data e.g. Excel formulas and charts, PowerBI, Tableau etc

High comfort level with technology e.g. ability to set up conference calls, use Teams, use workflow functionality, use task management platforms (such as Monday, JIRA or equivalents)

We are not looking for candidates whose experience is primarily deploying a single vendor’s technology across multiple clients or strong technologists with limited legal domain understanding.

The role holder will have responsibilities for both MUFG Bank (EMEA) and MUFG Securities EMEA plc.

The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.

The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUFG Securities EMEA plc.

Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.

The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.