Manager, Learning Experience Design (Leadership)

A thoughtful and experienced people leader: You include, empower and inspire a team of Learning Experience Designers. You use your vast knowledge of leadership theory and design best practices to guide and mentor your direct reports to deliver impactful learning journeys for current and future leaders. You excel at leading a future-ready design workforce, intentionally fostering capabilities around the infusion of artificial intelligence tools into creative and operational workflows.

A strategic portfolio manager: You own the intake and prioritization of learning design initiatives for our enterprise leadership programs. You work closely with program leads and department leadership to align your team's efforts to areas of greatest leverage and business impact, creating clear project roadmaps that provide line of sight to partners.

A human-centered learning expert: You leverage evidence-informed adult learning models, methods and modalities to guide your team in creating effective experiences. You champion designs that span all delivery modes (digital, video, classroom, virtual classroom, mobile, social) tailored specifically for leadership development.

A modern product strategist: You possess the ability to use a product mindset to iterate and improve learning based on data. You treat learning solutions as dynamic products rather than static events, continuously leveraging qualitative feedback, engagement analytics, and organizational health metrics to optimize learning outcomes.

A collaborative partner: You possess a strong leadership presence and the ability to communicate with leaders across all levels of the organization. You partner seamlessly with business leaders and HR partners to conduct needs assessments that identify the critical learning needs of our leaders.

An operational systems thinker: You build well-managed infrastructure to ensure learning design output is consistent with organizational guidelines and meets a high standard of learning excellence. You operate as a strategic thought partner to learning leaders across Capital One to ensure enterprise offerings align with the needs of the job family and line of business teams.

Applied adult learning expertise: Deep expertise in how adults learn in a large, matrixed organization, backed by hands-on experience designing and developing learning journeys across all modalities.

Ownership and agility: The ability to work both independently and collaboratively, operating effectively in ambiguity to translate high-level leadership development needs into structured, actionable learning solutions.

Innovation and advocacy: A strong connection to the learning and development field. You continually research, evaluate and share relevant market, industry and landscape trends to create customer-grade learning experiences and influence stakeholders to adopt innovative tools for rapid development.

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.