Manager, Learning & Development

Responsibilities

• Design, develop and continuously improve curriculum and learning solutions across multiple service lines
• Manage priority curriculum initiatives and the delivery of technical, leadership, professional skills and firmwide learning programs
• Contribute to the design of complex learning solutions by defining learning pathways, delivery methods, assessments, prerequisites, ownership and lifecycle status
• Partner with Subject Matter Experts (SMEs) to identify learning needs, translate business requirements into learning outcomes and recommend effective learning solutions
• Coach, mentor and develop a designated team of Instructional Designers
• Oversee instructional design projects, team capacity and workload to optimize quality, efficiency and delivery timelines
• Establish and maintain instructional design standards, templates, style guides and quality review processes to ensure consistent, high-quality learning solutions
• Improve instructional design processes, including onboarding, project intake, review cycles, version control and content management workflows
• Support learning evaluation, reporting, dashboards, feedback surveys and participant assessment processes
• Advance artificial intelligence (AI)-enabled learning design through the adoption of emerging tools, practical use cases and enhanced learner experiences
• Serve as a key contact for designated service lines, niches or regions, building stakeholder relationships, supporting capability planning and informing learning priorities
• Skills and Experience
• Bachelor's degree in Education, Adult Learning, Instructional Design, Human Resources, Organizational Development, Business or a related discipline
• 5-8 years of progressive L&D experience, including curriculum development, instructional design, learning architecture and content design, ideally within a professional services environment
• 2+ years of people leadership experience, leading instructional designers, learning advisors or L&D professionals through coaching, workload management, performance development and project delivery
• Extensive knowledge of adult learning principles, instructional design methodologies such as Analysis, Design, Development, Implementation and Evaluation (ADDIE) and the Successive Approximation Model (SAM), curriculum design, learning pathways, assessment strategies and competency-based learning