Manager, Knowledge & Employee Experience

Manage and maintain P&E operational knowledge content including policies, procedures, FAQs, onboarding resources, and employee support documentation ensuring it remains accurate, current, compliant and easily accessible

Develop and lead governance, standardization and lifecycle of knowledge management practices and articles

Improve searchability, usability, and structure of knowledge content to support employee and manager self-service and AI consumption

Partner with P&E SMEs to identify knowledge gaps and continuously improve operational documentation

Support knowledge frameworks that enable AI-powered support tools, chatbots, and self-service capabilities

Partner with Total Rewards and People Shared Services teams to improve and optimize operational workflows, employee lifecycle processes and employee experiences through AI and automation initiatives

Assist in identifying high-friction lifecycle moments and implementing automation and AI-driven solutions

Participate in operational governance activities to ensure process consistency and compliance

Manage and maintain process workflow and employee journey mapping while continuously improving across lifecycle stages, ensuring each stage is supported by accessible knowledge

Manage and optimize the Employee Portal and Chatbot performance and experience

Develop and maintain reporting related to service delivery, knowledge utilization, employee inquiries, case deflection, failed searches, and process effectiveness

Monitor and analyze employee inquiries, case trends, and operational pain points to identify opportunities for operational efficiency and improved employee experience

Help improve employee and manager self-service experiences through enhanced content, guidance, digital support tools, conversational design and intent mapping

Support initiatives focused on improving responsiveness, consistency, and quality of P&E service delivery

Contribute to service delivery optimization initiatives including case management, process improvements, and operational simplification and automation

Establish and track KPIs related to lifecycle effectiveness, digital adoption, case resolution time and service delivery performance

Partner with HRIS and technology teams to support P&E operational technology enhancements and process improvements

Collaborating with Global HR and Transformation teams on technology roadmap and local implementation, while helping to influence for local needs

Ensure global tools are well integrated locally and embedded into local employee lifecycles

Assist with testing, documentation, and change management activities related to P&E operational systems and enhancements

Contribute to automation and AI enablement initiatives by improving process structure, knowledge content, and operational readiness

Support continuous improvement initiatives across Total Rewards & People Solutions teams

Participate in projects related to operational transformation, digital enablement, and process optimization

Drive adoption of HR Service tools across the organization, supporting training and communication efforts

Strong analytical & diagnostic skills with an aptitude and passion for process improvement

Ability to data mine and synthesize large amounts of data in different formats/structures and identify key trends

Strong understanding of HR Operations/Shared Service models, Payroll, Employee Lifecycle processes

Experience supporting operational process improvement, knowledge management, or employee experience initiatives preferred

Data driven decision making and insights generation

Process design and continuous improvement

Cross functional collaboration and stakeholder management

Project/time management with ability to meet stringent deadlines

Experience with Workday and Report creation

Customer centric mindset with a focus on simplifying experiences

Required: Bachelor’s degree (Business, Computer/Data Science)

Desirable: Certifications in AI

6 + years of previous experience in HR Operations, employee lifecycle management, shared services or HR technology

Strong understanding of HR systems, case management tools, and knowledge management platforms

Experience with digital employee experience design and self-service strategies

Exposure to AI, automation, or chatbot or virtual agent technologies preferred

Demonstrated ability to operate across regional teams and influence stakeholders

Experience with process & workflow optimization, AI-enabled service delivery

When you join Corby and Hiram Walker, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it’s what brings our culture to life . Learn about our rich heritage by clicking HERE for Corby and HERE for Hiram Walker.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a a hybrid option with flexibility to work remotely 2 days a week. As a global employer, we understand that not everyone’s working hours are the same, and we empower our employees to work the hours that make the most sense for them and their team’s schedules.

We offer employees great benefits and perks to toast to a life filled with support. Check out PRCanadaBenefits.com for details.

At Corby and Hiram Walker, we’re committed to fostering a workplace that reflects the diversity of the communities we serve. We welcome applications from all qualified individuals.

We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the any phase of the recruitment process or want to review our accommodation policies, please reach out to our Human Resources Department at Accessibilty.Canada@pernod-ricard.com .

This posting is for a vacant role. This recruitment process uses artificial intelligence (AI) tools to match applicant skills with role requirements and qualifications.

Join us in creating a vibrant, inclusive workplace where everyone’s voice matters. Apply today!