Manager - Ivalua (14324)

Key Responsibilities

• Support & Troubleshooting:
• Serve as the first point of contact for Ivalua-related support requests.
• Manage and resolve tickets in Jira by diagnosing, troubleshooting, and providing solutions to users located in Belgium, Germany, USA, India, France, Finland, Poland and potentially other countries.
• Escalate unresolved issues to AMS team (external partner) or Ivalua as necessary and follow up on progress.
• Configuration and solution design
• Configuration and design of the Ivalua platform tailored to our company's needs.
• Develop and maintain web services (SOAP, REST, APIs) and work with CSV, XML, and other business standard document types for internal use.
• Coordination & Communication:
• Work closely with the SAP team to address integration-related issues.
• Coordinate with the AMS team for complex issues requiring deeper analysis.
• Liaise with Ivalua for critical system issues or software bugs.
• Documentation & Reporting:
• Maintain up-to-date knowledge base articles for common issues and solutions.
• Provide regular reports on ticket resolution status, trends, and recurring issues.
• Suggest improvements based on user feedback and issue patterns.
• Ensure compliance with John Cockerill's policies and procedures in all support activities.
• John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment. Do you want to work for an innovative company that will allow you to take up technical challenges on a daily basis? We look forward to receiving your application and to meeting you!
• Discover our job opportunities in details on www.johncockerill.com
• John Cockerill, enablers of opportunities
• Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures.
• Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With over 6,000 employees, John Cockerill achieved a turnover of € 1,209 billion in 2023 in 29 countries, on 5 continents.
• www.johncockerill.com
• Location - Ghansoli, Navi Mumbai