successfactors
Manager, IT Platforms & Service Delivery
Inter Pipeline Ltd.
Calgary, CAN
Full-time
Senior · 8+ years experience
Onsite
Discovered 2 weeks ago
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Description
Inter Pipeline is seeking an experienced and results-oriented technology leader to oversee the delivery and operation of our enterprise technology platforms and IT services. Located out of our Calgary office and reporting to the Director, Information Technology, this role is responsible for ensuring our network, cloud platforms, infrastructure, workplace technology, collaboration services, audio visual services, service desk, and related technology services operate reliably, securely, and cost-effectively.
Operating within a blended delivery model that includes internal employees, consultants, and managed service providers, the successful candidate will focus on improving service quality, strengthening operational reliability, driving automation, optimizing technology costs, and ensuring service providers deliver exceptional value. This role will play a critical part in enhancing the technology experience for employees while maintaining a strong focus on operational excellence, business alignment, and continuous improvement.
Key Activities and Responsibilities
- Lead the delivery and operation of enterprise network, cloud, infrastructure, workplace technology, collaboration, audio visual, service desk, and disaster recovery services.
- Establish service standards, performance metrics, and operational processes that ensure reliable, secure, and cost-effective technology delivery.
- Lead the governance and performance management of managed service providers, including service reviews, escalations, contract renewals, commercial negotiations, and continuous improvement initiatives.
- Drive operational excellence by improving service quality, reducing recurring issues, simplifying processes, and strengthening operational discipline.
- Lead the evolution of IT service management practices and maximize the value of the organization's ServiceNow platform through workflow automation, process standardization, self-service capabilities, service analytics, and continuous improvement.
- Identify and implement automation opportunities that reduce manual effort, improve consistency, accelerate service delivery, and create capacity for higher-value work.
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