Microsoft 365Microsoft TeamsPower AppsPower AutomateCopilot StudioZoom
Full Job Posting
Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes.
Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues.
Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements.
Serve as a thought leader for modern workplace technologies and employee productivity solutions.
Manage day-to-day operations, administration, governance, and lifecycle management of:
• Microsoft 365 And Office 365
SharePoint Online
Microsoft Teams
Power Platform (Power Apps, Power Automate, Copilot Studio)
• Voice And Telephony Services (Teams, Zoom, On-prem)
Slack
Five9
Google Workspace (limited scope)
Enterprise application integrations and connected services
Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
Manage operational backlogs, enhancement requests, platform projects, and service improvement initiatives using Jira.
Own operational service health, uptime, support models, SLAs, and continuous service improvement initiatives.
Develop and manage team on-call schedules and participate in after-hours support and escalation activities as needed.
Establish operational standards, monitoring, alerting, documentation, and support procedures.
Partner with Security, Infrastructure, Networking, IAM, Compliance, Legal, and business stakeholders to ensure secure and compliant platform operations.
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