Manager – IT- Digital Products & CX
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Key skills for this role
Role Overview
Manage the roadmap and backlog for all digital products and ensure IT delivers capabilities on time and to expectation.
The role covers digital product requirements, solution design, feature delivery, testing, product performance, and IT governance.
Key Skills for This Role
Full Job Posting
Role Overview
Manage the roadmap and backlog for all digital products and ensure IT delivers capabilities on time and to expectation.
The role covers digital product requirements, solution design, feature delivery, testing, product performance, and IT governance.
Product Management and Delivery
- Manage requirements discovery, solution design, user story writing, feature development, and user acceptance testing.
- Partner with departments and business units to specify key capabilities.
- Coordinate with cross-functional teams on feature development and prioritization.
- Monitor and evaluate product performance to support continuous iteration and improvement.
Technical Knowledge
- Understand middleware, ETL, APIs, content management systems such as Drupal, and customer relationship management systems such as Salesforce.
- Apply IT processes, methodologies, standards, and policies related to digital and application architecture governance.
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