Manager, IT Delivery

The Manager, IT Delivery – Agentic AI & Innovation leads a high-performing technical team responsible for designing, developing, and scaling next-generation AI-driven platforms and automation solutions across Corporate Systems and the enterprise.

This role drives enterprise innovation through Agentic AI, intelligent automation, and workflow transformation , enabling measurable business value and improved client outcomes. The position partners with business and technology leaders to reimagine end-to-end processes , advancing beyond traditional automation into autonomous, AI-enabled workflows and decisioning models .

The role aligns to Business Enablement Platforms (BEP) and Enterprise Productivity & Enablement (EP&E) objectives to deliver scalable, secure, and high-value AI solutions , contributing to enterprise-wide productivity, innovation, and value realization targets.

This leader also fosters a culture grounded in innovation, collaboration, and crew development , consistent with BEP’s mission to accelerate high-impact outcomes through agile execution and disruptive technology.

Responsibilities

AI Strategy & Innovation

Define and drive the Agentic AI strategy across BEP platforms, aligning to enterprise and Corporate Systems priorities

Lead the design and implementation of multi-agent systems and autonomous workflows

Advance AI-powered workflow capabilities such as intelligent routing, decision automation, and self-optimizing processes

Build and scale a pipeline of high-impact AI use cases , accelerating time from concept to production

Business Value Delivery

Identify, prioritize, and deliver AI and automation initiatives that generate measurable business value

Drive process reimagination efforts to improve productivity, efficiency, and client experience

Support enterprise value objectives, including AI-driven productivity and automation outcomes

Delivery & Platform Leadership

Lead end-to-end technology delivery across the software development lifecycle (SDLC)

Oversee delivery of enterprise automation and workflow platforms (e.g., UiPath, Appian, QuickSuite)

Ensure solutions are secure, scalable, and resilient , meeting operational excellence standards

Drive adoption of AI-assisted development and engineering practices

Cross-Functional Leadership & Stakeholder Engagement

Partner with business sponsors, product teams, and enterprise stakeholders to align technology solutions with strategic goals

Lead cross-functional teams to deliver integrated, enterprise-level solutions

Communicate status, risks, value, and outcomes to senior leadership

People Leadership & Culture

Hire, develop, and lead a high-performing, AI-ready workforce

Establish performance standards, provide coaching, and support career development

Promote a culture of innovation, accountability, and continuous learning

Champion BEP values around crew engagement, inclusion, and client focus

Operational Excellence & Governance

Manage delivery metrics, performance tracking, and continuous improvement initiatives

Oversee budgeting, resource allocation, and operational planning

Ensure adherence to cybersecurity, risk, and compliance standards

Identify and mitigate risks across the delivery lifecycle