Manager, Incident Response

Oversee the delivery of Incident Response services to ensure consistent, scalable, and high-quality outcomes.

Scope incoming matters, monitor, and manage incident response engagements across the team.

Assign personnel to engagements based on skillsets, availability, customer needs, and goals.

Maintain awareness of all active investigations and recovery efforts, stepping in when escalation or leadership intervention is required.

Ensure proper case management practices, utilization targets, resource planning, scheduling, and workload balancing.

Develop and implement operational processes, standards, and quality assurance mechanisms.

Review incident reports, executive summaries, investigative findings, and customer deliverables prior to delivery.

Establish and maintain key performance indicators (KPIs), service metrics, and operational reporting capabilities.

Drive continuous improvement initiatives that enhance efficiency, consistency, customer satisfaction, and service quality.

Provide technical leadership and mentorship to team members throughout engagements and forensic activities

Lead and support advanced digital forensic and incident response investigations.

Conduct and oversee host, network, cloud, and log-based forensic analysis.

Perform investigative activities involving Windows, Linux, macOS, Azure, AWS, and Google Cloud environments.

Guide containment, eradication, recovery, and remediation activities during active security incidents.

Validate investigative findings and technical conclusions developed by team members.

Develop complex investigation strategies and incident response plans for customer environments.

Conduct forensic analysis through collected evidence to determine threat actor activity and timeline, identify persistent mechanisms, data impact and indicators of compromise.

Maintain expert-level knowledge of emerging threats, attack methodologies, ransomware trends, and DFIR best practices.

Participate directly in the most complex, high-risk, or high-visibility engagements, when required.

Serve as a senior trusted advisor during active cybersecurity incidents.

Communicate technical findings to executive leadership, legal counsel, insurance carriers, and technical stakeholders.

Lead scoping discussions and engagement planning for new incident response matters.

Support cyber extortion and ransomware negotiation strategy development and approval.

Present recovery plans, investigative findings, and strategic recommendations to customer stakeholders.

Build and maintain relationships with legal counsel, cyber insurance carriers, strategic partners, and customers.

Support business development activities, attend industry events, and thought leadership initiatives as needed.

Recommend Arctic Wolf solutions and services where appropriate based on customer needs.

Partner with Directors and Executive Leadership to execute the vision, strategy, and growth plans for the Incident Response organization.

Identify opportunities for automation, innovation, tooling improvements, and operational efficiencies.

Define and standardize processes, methodologies, documentation, and service delivery frameworks.

Drive reporting and analytics initiatives that demonstrate business impact, customer outcomes, operational efficiency, and risk reduction.

Collaborate across Product, Engineering, Security Operations, Concierge, MDR, Sales, Marketing, and Customer Success teams.

Support strategic planning, budgeting, forecasting, workforce planning, and organizational scaling initiatives.

Champion quality assurance programs, service delivery excellence, and customer experience improvements

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2025), and Kununu Top Company – Germany (2025). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organisations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here . We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees

28 days annual leave, 8 bank holidays and paid volunteering days off

Pension plan employer match

Training and career development programs

Robust Employee Assistance Program (EAP) with mental health service

Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.

Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.