Manager, Incentive Compensation Delivery

Operations Oversight - Monitor team productivity and service quality by regularly tracking performance against volume, quality targets, and service level agreements. Conduct post-implementation audits, identify root causes of compensation errors or process failures, and drive efficiency improvements through standardization and continuous improvement.

People Leadership - Develop and coach a team of GG09 and/or GG10 coordinators through mentoring, capability development, and aligned performance goals. Cultivate a growth mindset across the team while demonstrating commitment to RBC core values and enabling employee engagement

Change Champion - Partner with ICD Implementation & Delivery and Sales Force leaders to redesign processes and controls, identifying operational impacts and defining business requirements for technology changes. Foster a culture of change within the team.

Leadership to build trust and create a high-performance culture through candid feedback and a growth mindset. Demonstrate RBC values while developing your team and elevating employee engagement.

Subject Matter Expertise to master compensation program guidelines, policies, and procedures across compensation programs. Develop deep knowledge of how compensation is adjudicated and understand delegated authorities so you can make sound recommendations on escalations while providing team support.

Operational Management by establishing rigorous process controls and quality assurance routines to ensure timely, accurate compensation payments. Drive efficiency, standardization, and continuous improvement while managing inquiries and escalations within defined authorities.

2+ years in Leadership or Supervisory roles

Experience working through complex change initiatives

Familiarity with Compensation Systems

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Opportunities to do challenging work.

Job Skills

Additional Job Details

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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