Manager, Implementation (Benefits)

Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products.

Our engagements are consultative.

Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs.

Hence, our specialists serve as bridges between the customer and product teams and are instrumental in driving adoption.

This role is to manage a team of 5-7 Benefits Specialists.

This role is demanding as it encompasses- broker benefits, US Benefits, and Global BenAdmin.

Each of these three areas is in different stages of process and product maturity.

The ideal candidate for this role has experience leading teams, building processes and systems, implementing Benefits products (specifically- BenAdmin, Flex, COBRA/ACA), working with cross-functional stakeholders, and driving operational rigor.

They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

This is a high-visibility role that also offers tremendous cross-functional (GTM and Product) opportunities due to Rippling’s focus on Benefits.