Manager I, IT Support

Bachelor’s degree in Engineering, Business Administration, Information Technology, or a related field.

Minimum of five years of professional experience in technology management, IT operations, or IT service management.

Demonstrated experience leading IT service processes or cross-functional technology initiatives; Senior Lead or equivalent experience may be considered.

Hands-on experience with incident, problem, change, and service transition management.

Knowledge of service-level monitoring, operational indicators, and IT governance mechanisms.

coordinating internal teams, Technology, Information Security, business stakeholders, and external vendors.

Knowledge of technology risk management and root cause analysis.

implementing IT process standardization, optimization, or automation initiatives.

#LI-Hybrid #LI-SO1

• Bachelor's Degree in Information Technology, Business, or related field.
• Five (5) plus years' experience managing people with a demonstrated record of accomplishment of leading an IT Client Support Team where customer experience is a priority. Demonstrate advanced interpersonal skills to engage with peers, customers, and senior management.
• Proven skills in training, leadership development and team building to include supervisory and associate level talent.
• Experience with ITSM platforms (ServiceNow, BMC, etc.) supporting Omni channel interactions (Voice, Chat, Self-Service, Email, etc.).