Manager Human Resources Shared Services
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Key skills for this role
Role Overview
The Manager - Payroll & Shared Services will lead payroll operations, employee lifecycle administration, HR shared services, statutory compliance, HRMS governance, and employee support services.
The role focuses on accurate and timely payroll, standardized processes, compliance adherence, operational excellence, and continuous improvement in HR service delivery.
Key Skills for This Role
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Role purpose
The Manager - Payroll & Shared Services will lead payroll operations, employee lifecycle administration, HR shared services, statutory compliance, HRMS governance, and employee support services.
The role focuses on accurate and timely payroll, standardized processes, compliance adherence, operational excellence, and continuous improvement in HR service delivery.
Payroll management
- Process monthly payroll accurately and on time for employees across locations.
- Validate salary revisions, incentives, reimbursements, variable pay, full and final settlements, and statutory deductions.
- Coordinate payroll vendors and finance teams, manage audits and reconciliations, and support tax declarations and submissions.
- Drive payroll process improvements and automation initiatives.
HR shared services
- Lead onboarding, employee data management, confirmation, transfers, promotions, separation management, full and final settlements, and exit documentation.
- Establish and monitor shared-service SLAs and turnaround times.
- Develop standardized HR processes and governance frameworks to improve employee service delivery.
Compliance and governance
- Ensure compliance with Provident Fund, Employee State Insurance, Professional Tax, Labour Welfare Fund, income tax, and applicable labour laws.
- Coordinate statutory filings, returns, inspections, and audits while maintaining employee records and statutory documentation.
- Ensure HR operations comply with organizational policies and regulatory requirements.
HRMS and digitization
- Own HRMS modules related to payroll and employee lifecycle management.
- Drive digitization and automation across HR operations.
- Maintain data integrity in Oracle HCM, SAP, or other HRMS platforms.
- Generate operational dashboards and reports and partner with technology teams on enhancements.
Employee and vendor services
- Manage employee queries about payroll, taxation, benefits, and HR operations.
- Build mechanisms for faster query resolution and improved employee satisfaction.
- Manage payroll vendors, background verification agencies, and other HR service providers.
- Coordinate with Finance, Legal, Internal Audit, technology, and business teams.
Reporting and analytics
- Prepare and present payroll and HR operations MIS reports.
- Analyze headcount, attrition, employee movements, payroll costs, and compliance metrics.
- Support budgeting and workforce planning through operational data insights.
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