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About the Department
The Manager, Financial Aid Programs assists in the management of financial aid programs from federal, state, institutional and private sources.
The Manager is responsible for compliance activities and demonstrates strong functional and technical skills in the day-to-day support of the administration of various financial aid programs.
The Manager provides oversight and supervision to direct reports and other financial aid staff. #ID23
Assist Financial Aid Office staff in the management of financial aid programs, including federal, state, institutional, and private sources; manage compliance activities for all financial aid programs.
Provide supervisory leadership and guidance to Financial Aid specialists and support staff.
Produce standard reports for the Office of Financial Aid in support of operational needs.
Assist in processing administrative withdrawals and administrative full refund withdrawals.
Conduct internal audit reviews on processed financial aid; provide financial aid files, student withdrawal forms, account activity records, and other financial aid materials to external auditors for audit reviews.
Serve as backup for daily processing for the Federal Pell Grant Program, Federal Stafford Loan Program, Federal Work-study Program, outside scholarships, and Pennsylvania Higher Education Assistance Agency State Grant.
Assist in the processing and awarding of the Pennsylvania Higher Education Assistance Agency State Grant (PHEAA); administer eligibility requirements.
Verify and lock financial aid files; verify that the information on students’ FAFSA matches what is on their tax return and take appropriate action.
Perform administrative functions related to satisfactory academic progress appeals; record and notify student of decision.
Counsel and educate students and parents regarding financial aid; assist with the on-line process of completing a FAFSA; make students and parents aware of other financial alternatives including loans, scholarships, payment plans and tuition remission, if applicable.
Respond to emails, telephone calls from students, parents, outside agencies, and internal departments who need assistance.
Attend departmental meetings to discuss issues and updates of new procedures; attend financial aid workshops to keep abreast of new policies and procedures for financial aid.
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Philadelphia, USA
Philadelphia, USA
Philadelphia, USA
Philadelphia, USA
Philadelphia, USA
Philadelphia, USA
Philadelphia, USA
Philadelphia, USA
Function as a “power user” for the BANNER Financial Aid Module, including working collaboratively with the Systems Analyst, Financial Aid and serving as a point-of-contact for troubleshooting operational issues reported by Financial Aid staff; review and reconcile data exception reports.
Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
Other duties as assigned.
Bachelor’s degree required.
Any and all degree(s) must be from a regionally accredited institution of higher learning.
Five (5) years relevant experience in a financial aid leadership role required; prior supervisory experience required.
Computer proficiency in Microsoft Word, Excel, and the Internet required.
Demonstrated experience working with enterprise-wide systems required.
Demonstrated knowledge of financial aid regulations required.
Excellent communication (oral and written) and interpersonal skills in all media (phone, face-to-face, and email) required.
Ability to demonstrate a positive attitude towards daily challenges and ability to process high volumes of work with accuracy required.
Detail-oriented with excellent organizational skills required.
Ability to manage multiple, simultaneous priorities and meet deadlines required.
Commitment to the mission of an urban community college required.
Must excel in working as a member of a team, model exceptional service to internal and external customers, and work to facilitate change.
MS Access proficiency preferred.
Banner experience preferred.
in and appreciation for, a collective bargaining environment preferred.
Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees. Administrative employees receive a competitive benefits package that includes: Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost) College-paid life insurance and long-term disability 403(b) retirement plan with a 10% College contribution when you contribute 5% Generous paid time off, including: Vacation time: 23 paid vacation days; prorated based on hire date Personal time: 22.5 hours annually (3 days - prorated based on hire date) Sick time: paid at 100% with appropriate documentation Paid bereavement leave Paid holidays Tuition remission (100%) for employees and eligible dependents Forgivable Loan Program Employee Assistance Program (EAP) Additional perks include winter break, spring break, and summer hours (4-day workweek) For additional details, please visit our benefits page .
Thank you for your interest in opportunities at Community College of Philadelphia.
Below is a summary of the comprehensive benefits package available to administrative employees.
Administrative employees receive a competitive benefits package that includes:
For additional details, please visit our benefits page .
Public open-admission community college serving Philadelphia students with associate degrees, certificates, transfer pathways, and workforce training.
Visit company websiteJobs and hiring trendsUSD 54498-89921 yearly
Full-time
Senior Level
Onsite
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