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This is an exciting opportunity to be a foundational People Manager of Rippling’s Global Products Implementation team, focusing on our Employer of Record (EOR) product.
Rippling believes that we can change the way small businesses manage HR & IT programs globally. You will manage a team of Global Products Implementation Managers, who own the customer experience from project kick-off through launch. Through customer education and one-on-one advising, Implementation Managers ensure customers are set up for success with the Rippling products they have purchased.
In addition to your core role as People Manager, you will also have the opportunity to take on cross functional projects and show individual strengths, from product to client experience. Your work will ensure that our front line implementation managers are properly supported to provide a seamless implementation experience!
This is an exciting opportunity to be a foundational People Manager of Rippling’s Global Products Implementation team, focusing on our Employer of Record (EOR) product.
Rippling believes that we can change the way small businesses manage HR & IT programs globally. You will manage a team of Global Products Implementation Managers, who own the customer experience from project kick-off through launch. Through customer education and one-on-one advising, Implementation Managers ensure customers are set up for success with the Rippling products they have purchased.
In addition to your core role as People Manager, you will also have the opportunity to take on cross functional projects and show individual strengths, from product to client experience. Your work will ensure that our front line implementation managers are properly supported to provide a seamless implementation experience!
The role requires you to work the US shift (PST)
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Minimum of 5 years experience in implementation, technical account management, or customer success at a fast-paced SaaS company.
Experience with end to end employee onboarding - emphasis on global employee onboarding.
Minimum of 1 year experience as a lead or direct manager with mentorship/coaching responsibility.
Proven project management experience delegating multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
Creative about finding solutions: You are relentless in searching documentation, creating documentation, asking “What if questions.” You push others to do the same.
Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
Comfortable working and delegating in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.
4+ years experience in a customer-facing position within the HCM space (HR,Payroll, Benefits, ETC).
Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers.
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
Unified workforce management platform for HR, IT, and Finance.
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