Manager, Emerging Account Management

Manage the day-to-day operations of the team. Create and implement processes to make sure the team is operating efficiently and can meet deadlines and goals. Proactively remove obstacles and solve any problems that can prevent the team from reaching their goals.

Own people management tasks for direct reports including hiring, onboarding, offboarding, career development and performance management. Identify training and skill development opportunities for direct reports. Provide consistent coaching through 1-1s, pipeline reviews and getting involved on customer calls.

Ensure forecasting is accurate and implement measures to accurately report on future pipeline.

Implement strategic processes and expand on our outbound sales program in order to help the team achieve their revenue targets.

Provide weekly reporting on the success of the team as well as wins, challenges and strategic initiatives.

3+ years of experience leading Account Management teams.

You have experience recruiting, hiring, and developing talented and driven individuals.

You have a passion for coaching, motivating, and mentoring others.

You have a track record of success in sales leadership within a SaaS or B2B organization.

You care deeply about the success of your reps and you’re great at celebrating wins and progress.

You’re an analytical thinker and know how to turn metrics into decisions, and can present data in an impactful way.

You can identify and make recommendations for improvement in the areas of process, efficiency and productivity.

You have experience in a fast-growth environment.

Experience in sales in the CMMS industry or B2B SaaS startup is an asset.

This role is responsible for managing and supporting a customer portfolio based primarily in English-speaking markets (US/English Canada), requiring daily verbal and written communication in English with those customers.