Manager, E-commerce Operations (Contract - Onsite)

Own daily ecommerce operational KPIs including order flow, returns, cancellations, and fulfillment quality

Identify root causes of operational issues and propose process improvements and strategic solutions

Maintain and improve SOPs across ecommerce networks including internal ecommerce channels, private sale operations, fulfillment workflows, customer service processes, fraud and payment workflows, and system operations

Monitor top-level 3PL and SLA performance and collaborate with warehouse partners to improve operational efficiency

Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning

Drive cross-functional ecommerce initiatives, ensuring timelines, documentation, follow-ups, and execution remain on track

Coordinate across IT, Logistics, Retail, Marketing, Creative, and Finance teams for ecommerce-impacting projects

Manage Jira boards, issue tracking, sprint documentation, and communication between ecommerce, IT, and third-party vendors

Support creation of tech stack roadmaps and operational documentation

Maintain working knowledge of platforms including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce, ShipStation, Celigo, Klaviyo, Nosto, Gorgias, and related ecommerce systems

Configure operational settings within Shopify Plus including apps, workflows, rules, and troubleshooting

Manage API connectivity from a functional and operational perspective, identifying issues and coordinating resolution with IT and vendors