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Key skills for this role
Lead, coach, mentor, and develop a high-performing team focused on integrating internal systems.
Set clear performance expectations, goals, and development plans, supported by regular one-on-one meetings, performance reviews, and career discussions.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Oversee day-to-day support and administration of business-critical systems and integrations.
Ensure incidents, service requests, and production issues are triaged, prioritized, and resolved in line with service expectations.
Improve support processes, system reliability, monitoring, and documentation.
Partner with business stakeholders and Product Owners to prioritize work, manage backlogs, and align resources with company priorities.
Scope, estimate, and execute projects and enhancement requests while monitoring delivery metrics, team capacity, project health, and risk.
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Support cross-functional initiatives and enterprise programs, and contribute to the Digital Systems technology roadmap and strategic planning.
Perform other duties as assigned.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
Winning Together: Collaboration is not optional—it is the engine that drives us.
Curiosity: We question, we explore, we innovate. Every day.
Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.
Customer-Focused : We listen. We adapt. We deliver. Always.
Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam.
The next big challenge is waiting—are you ready to accept?
It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.
Mastercam is a privately held CAD/CAM software developer serving manufacturers, CNC programmers, educators, and machining businesses.
Visit company websiteJobs and hiring trendsFull-time
Senior · 5+ years experience
Remote
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