Manager, Customer Support AMER

5+ years in customer-facing roles in tech, ideally in SaaS

2+ years of people management experience, leading teams of individual contributors (5-15 people)

Experience managing or working alongside outsourced or BPO support teams is a plus

Strong analytical mindset - comfortable using data to track performance, spot trends, and drive decisions

Excellent coaching and feedback skills - you know how to develop people at different stages of their growth

A servant leadership style - you lead by example and are invested in your team's success as much as your own

Effective cross-functional collaborator - you build relationships, communicate clearly, and can represent your team's perspective in broader discussions

Ability to manage multiple priorities in a fast-paced environment, track project progress, and anticipate blockers

High proficiency in Brazilian Portuguese or Spanish (C1/C2) is a plus

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro

Blog: https://miro.com/careers/life-at-miro/all/

Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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