Manager, Customer Success

• Ensure effective adoption and usage of CRM and Customer Success systems (e.g., Salesforce)
• Leverage dashboards and reporting to drive visibility, prioritization, and data driven decision making
• Internal collaboration to improve reporting, automation, and insight generation
• Translate performance data into actionable coaching and improvement plans

• Bachelor’s degree or equivalent professional experience
• Minimum of 5 years of experience in Customer Success, Account Management, or a related customer-facing role
• Minimum of 5 years of experience in people management or team leadership experience
• Demonstrated ability to lead change, coach performance, and drive accountability
• Strong written, verbal, and interpersonal communication skills
• Experience working with CRM platforms such as Salesforce

• Experience in SaaS, technology, or industrial environments
• Familiarity with customer health metrics, renewal forecasting, and churn reduction strategies
• Experience applying Lean, Kaizen, or continuous improvement methodologies

Fortive's essential technology makes the world safer and more productive.

We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit.

Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions.

We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.

We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you.

We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us.

We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth.

We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

We Are an Equal Opportunity Employer.

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity This position is also eligible for bonus as part of the total compensation package.

Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 106000 - 177000