Manager, Customer Insights-Onsite- Phoenix

• Actively use AI tools in your own day-to-day work for analysis, synthesis, drafting, and problem-solving.
• Help clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications.
• Bridge the gap between 'the AI said this' and 'here's what you should do about it', making AI-powered recommendations actionable and credible.

• Partner with CPG-focused groups on joint business planning and category-level insights.
• Contribute to best practices, training materials, and team knowledge-sharing.
• Participate in quality control and validation of reporting and data outputs.
• Support team and client meeting preparation, bringing your client knowledge to the table.

You're the kind of consultant who earns trust by knowing the client's business better than they expect, and who sees a last-minute pivot as a challenge to rise to, and who gets genuinely excited when a new AI tool changes how you approach a problem.

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Deep Ownership: Treats the client's business seriously.

Spots problems and brings them to your team's attention.

Accountable for delivery and quality.

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Probe & Spiral: Asks the question behind the question.

Seeks to understand the real business problem before building solutions.

Works with your team to validate direction.

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Independent Operator: Works without a playbook.

Manages their own priorities, deadlines, and client relationships.

Self-directed with high accountability and low need for hand-holding.

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AI Curiosity: Actively uses AI tools in their own work.

Brings genuine enthusiasm for how AI-driven insights can improve client decisions without needing to be the technical expert.

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Tool Champion: Genuinely enthused about SymphonyAI tools.

Uses them in your own work and helps clients understand what they offer.

Learns new capabilities quickly.

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Insight Translator: Bridges data and decisions.

Can take a complex output from a BI or AI-driven tool and make it immediately actionable for a category manager or merchant.

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Client Embedment: Becomes part of the client's team, not a vendor on the side.

Earns trust by showing up, knowing the business, and delivering consistently.

You might be...

What makes it great...

Sitting with a category manager who wants to know why sales dipped and with which customer segments, and realizing three questions in that the real question is about a promotional strategy shift

You get to be the detective.

Every conversation is a chance to reframe the problem better than the client could alone.

Walking a merchant team through an AI-driven SymphonyAI insight they've never seen before, and helping them understand what it means for their next planogram decision

You're the bridge between the model and the merchant.

That's a rare skill and a valuable one.

Using an AI tool to draft the first cut of a synthesis deck, then sharpening it into something client-ready

You work smarter.

AI amplifies what you're already good at, and you're not shy about using it.

Getting a last-minute request that changes your whole day, and figuring it out with support from your team

You're wired for this.

The pace is fast, the clients are real, and the work matters.

Desirable (★ = AI differentiators)

3–5 years in consulting, category management, or merchandising

★ Active use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in day-to-day work

Direct client-facing experience in grocery retail or CPG

★ Experience helping clients adopt or trust AI-driven analytics outputs

Proven ability to work independently in a client-embedded environment

MBA or Master's degree

Experience coaching or training client teams on analytics tools

Hands-on SQL or data querying capability

Proficiency with BI tools (Power BI, Tableau, or similar)

with SymphonyAI or similar retail analytics SaaS

Strong working knowledge of customer/loyalty data

Bachelor's degree in Business, Analytics, or related field

Demonstrated consultative problem-solving approach

Innovation at Speed

Be courageous.

Take risks, learn from mistakes, and bring new ideas.

Build lasting client relationships.

Act with integrity in every interaction.

Own your outcomes.

Be accountable and persevere through complexity.

Unified as One

Break down silos.

Share wins, support teammates, and enjoy the work.

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management.

Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries. #

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