The Manager will provide operational management and co-ordination of assigned clinical areas. S/he is also responsible for the implementation of operational and strategic objectives. The Manager will, together with the Director, and the Community Based Division Head, manage the functioning of services within the MH Program Community Based Division Working with the Medical Leads, Clinical Leans and PPLs, s/he will directly supervise and facilitate development of staff within assigned areas, and oversee the establishment of a strong cohesive team. Working with the Director and the Leadership team, s/he will contribute to program planning and implementation, quality improvement initiatives and will promote an environment of creativity and innovation in the delivery of services. S/he may be responsible for management of off-site services.
Key Skills for This Role
SCMEpicelectronic health records
Full Job Posting
POSITION SUMMARY
The Manager will provide operational management and co-ordination of assigned clinical areas. S/he is also responsible for the implementation of operational and strategic objectives. The Manager will, together with the Director, and the Community Based Division Head, manage the functioning of services within the MH Program Community Based Division Working with the Medical Leads, Clinical Leans and PPLs, s/he will directly supervise and facilitate development of staff within assigned areas, and oversee the establishment of a strong cohesive team. Working with the Director and the Leadership team, s/he will contribute to program planning and implementation, quality improvement initiatives and will promote an environment of creativity and innovation in the delivery of services. S/he may be responsible for management of off-site services.
MAIN RESPONSIBILITIES
Manage and supervise designated services within the Mental Health Community Based Division
Participating in the development of Program strategies
Implementing the Programs strategies
Participating in the development of Corporate Goals and Objectives and providing expert advice to the Executive Team.
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Working in collaboration with staff and physicians in other Programs/Departments to ensure effective delivery of patient care/services
Lead strategic partnerships with community agencies, school boards, primary care providers, hospitals, MCCSS and CYMH Ministry of Health partners to improve service integration and access
Represent CHEO Mental Health on regional and provincial planning tables and working groups.
Support implementation of system transformation initiatives and regional care pathways
Monitor service demand, wait times, client flow, and access targets
Lead operational planning and performance improvement initiatives to improve timely access to care
Support development and implementation of clinical pathways, standards of care, and best practices
Managing human resources effectively which includes:
Ensuring compliance with health and safety regulations
Conducting performance appraisals and dealing with performance related issues, imposing discipline, recommending terminations
Ensuring staff have the required resources to carry out their functions
Manage within assigned budgets; monitor expenses; process payments
Respond to environmental issues to provide for a safe and healthy work environment
Liaise with external agencies to enhance regional relationships and projects with respect to mental health care
Represent the Mental Health on hospital and community committees as required
Actively participate in Quality Improvement and Risk Management initiatives for the Mental Health Program
Support adoption and optimization of electronic health records (Epic) and digital care tools
Lead change management activities related to technology, workflow redesign, and service innovation
Foster a psychologically safe, inclusive, and healthy workplace culture
Lead initiatives related to staff engagement, wellbeing, retention, and workforce development
Oversee management of workplace violence prevention strategies and support staff responding to complex clinical situations
Design, implement, promote, and evaluate educational materials/activities for the MH Program
Follow up on Incident reports generated through the Safety Reporting System
Ensure the development and ongoing updating of MH Program manuals/procedures/policies. Ensure that all revisions and additions are communicated to policyholders
Work in collaboration with the Director of Mental Health to provide support and guidance to teams within the MH Program
Ensure that staff has adequate training in order to provide quality service to patients and families in the MH Program
Work in collaboration with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the MH Program
Perform other duties as assigned by the Director Community Based, Mental Health
QUALIFICATIONS
Baccalaureate Degree in nursing or Bachelor’s Degree in Health or Social Sciences (Essential)
Master’s degree in management or administration (Preferred)
Experience/knowledge in the implementation of quality improvement frameworks (Essential)
Minimum of three (3) years of related management experience, preferably in a Mental Health program (Preferred)
Project Management Experience (Preferred)
Experience using performance dashboards and data visualization tools (Preferred)
Knowledge of relevant Mental Health legislation (Essential)
Demonstrated ability to interpret and utilize operational, quality, financial, and clinical outcome data to support decision-making (Preferred)
Use software relevant to the position i.e. Word, SCM, and other hospital based computer applications (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal customers and external customers (Essential)
Demonstrated expertise in a leadership role (Essential)
This position requires travel to offsite locations. A drivers license and car are required (Essential)
Criminal Record Check (Level 1) (Essential)
Bilingualism (French/English) (Essential)
Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.
Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.
Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.
We thank all those who apply, however, only those to be interviewed will be contacted.
About CHEO
Hospitals & Health Systems3400 employeesFounded 1974
Non-profit pediatric hospital and treatment centre providing integrated care, research and education for children and youth.