Manager, Communications & Engagement (Remote)

Responsibilities:

• Executive & Leadership Communications
• Partner with senior leaders and their teams to shape and deliver clear, consistent internal messaging.
• Draft executive communications, talking points, presentations, and remarks for Daily Briefing, all hands, emails, and other key company moments.
• Support leaders through organizational changes, strategic announcements, and other high-visibility communications moments.
• Build trusted relationships with leaders across the business to anticipate communications needs before they arise.
• Functional Communications
• Partner with key functions like HR to write and distribute employee-facing communications, including policy updates, programs, and organizational changes.
• Draft and edit internal distributions, potential intranet content, and company-wide announcements.
• Support internal event communications (company anniversaries, Sales Kickoffs, etc.).
• Support select communications projects on key external events like our annual KB4-CON customer conference.
• General Communications Duties
• Take on a wide range of ad hoc and ongoing communications projects as business needs evolve — this role is expected to flex across topics, teams, and formats.
• Partner with cross-functional stakeholders (Sales, HR, Legal, IT, Culture, etc.) to ensure communications are clear, accurate, and timely.
• Contribute to the communications calendar to plan and sequence messaging across multiple concurrent workstreams.
• Ensure all communications reflect KnowBe4's brand voice, tone, and values.
• Measure and report on the effectiveness of communications initiatives, iterating based on feedback and engagement data.
• Quickly ramp up on new subject matter and stakeholder relationships as assignments shift.
• Minimum Qualifications:
• Bachelor's degree in Marketing, Communications, or similar field, or equivalent working experience
• 7+ years in a role focused on review generation, customer marketing, or reputation management, with demonstrated ownership of a peer review sourcing program
• Proven track record building communications strategies and executing against plan