Lead a portfolio of strategic customer implementations from discovery through go-live, including operational workflow analysis, solution design, project leadership, and change management planning.
Build trusted relationships with executive sponsors, governance teams, and clinical leaders, serving as a strategic advisor throughout the implementation lifecycle.
Drive executive engagement by facilitating governance meetings, executive business reviews, and strategic discussions that align implementation progress with customer goals and operational outcomes.
Provide executive oversight across the broader implementation portfolio by proactively identifying risks, developing mitigation strategies, and ensuring successful customer outcomes.
Serve as the primary point of escalation for customer, operational, and implementation challenges, partnering with customer executives and internal leadership to resolve complex issues and maintain strong customer relationships.
Provide ongoing oversight of implementation standards, ensuring teams consistently execute established methodologies while identifying opportunities for continuous improvement and greater scalability.
Communicate implementation progress, portfolio health, risks, and strategic recommendations to customer and internal executive stakeholders, ensuring transparency, alignment, and successful value realization.
Lead, coach, and develop a team of Clinical Workflow Implementation Managers, fostering a culture of collaboration, accountability, continuous learning, and customer success.
Provide ongoing coaching, mentorship, and performance feedback while supporting career development and professional growth.
Partner with team members on implementation strategy, workflow optimization, executive presentations, and customer escalations to ensure successful outcomes.
Support Clinical Workflow Implementation Managers through complex customer engagements by providing coaching, strategic direction, and support during critical milestones and executive discussions.
Monitor team performance, implementation quality, customer satisfaction, and project health while identifying opportunities for continuous improvement.
Support hiring, onboarding, workforce planning, and performance management to build and retain a high-performing implementation team.
Establish and promote implementation best practices, standard methodologies, and repeatable playbooks across the team.
Design and continuously improve scalable implementation methodologies, tools, and operational playbooks that increase team efficiency, reduce resource requirements, and enable consistent delivery as the organization grows.
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Leverage deep knowledge of inpatient hospital operations, patient throughput, bed management, admissions, transfers, and discharge workflows to guide both customers and team members.
Collaborate cross-functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.
Use implementation metrics, customer feedback, and operational data to identify trends and drive continuous improvement across the organization.
Bachelor's degree or equivalent years of related experience
A passion for customer success with a commitment to building lasting customer relationships and developing high-performing teams
Healthcare background in inpatient operations management, patient flow, capacity management, nursing leadership, or a related clinical specialty
8+ years of experience working with hospitals or healthcare operations
5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
2+ years of people management experience, including coaching, mentoring, and managing customer-facing teams
Experience building, scaling, or transforming implementation, consulting, or customer-facing operations through process improvement and organizational growth
Demonstrated expertise in patient throughput, bed management, admissions, transfers, discharge planning, and hospital operations
Excellent strategic thinking, organizational agility, and project management skills
Strong analytical thinking, communication, presentation, and relationship-building skills
Proven ability to influence change within complex healthcare organizations using data, problem solving, and change management strategies
Ability to balance direct customer ownership with leading and developing a high-performing team
Willingness to travel 25-50% of the time
A RN license or other clinical licensure with significant inpatient hospital experience
A graduate degree from one of the following programs: MHA, MPH, MHSA, MBA, or an MS/MSN with a focus in health informatics
Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA
Experience implementing healthcare technology or enterprise software solutions
Experience leading organizational change initiatives across multidisciplinary hospital teams
Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs
About LeanTaaS
Healthcare Technology406 employeesFounded 2010
AI-powered hospital operations and capacity management software.
