Manager, Clinical Services - Tele, 4S, 2W, DC Lounge
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1. Clinical Operations & Quality
• Manages day-to-day operations of Telemetry and Med-Surg Telemetry units.
• Ensures delivery of safe, effective, evidence-based nursing care.
• Oversees falls, pressure injury, CAUTI, CLABSI, sepsis and stroke measures.
• Ensures compliance with Joint Commission, CMS, CDPH standards.
• Leads quality improvement initiatives and monitors documentation compliance.
• Investigates clinical incidents and patient complaints.
2. Staffing & Workforce Management
• Develops staffing plans aligned with census and acuity.
• Oversees scheduling, productivity, and labor management.
• Manages hiring, onboarding, performance evaluations, and corrective action.
• Ensures telemetry competency validation and ACLS proficiency.
• Supports shared governance and engagement initiatives.
3. Financial Stewardship
• Develops and manages departmental budgets.
• Monitors labor productivity, overtime, premium pay, and agency utilization.
• Conducts FTE and staffing variance analysis.
• Implements cost containment strategies without compromising quality.
• Participates in capital planning for telemetry equipment.
4. Patient Throughput & Care Coordination
• Collaborates with case management and interdisciplinary teams.
• Monitors LOS, GMLOS variance, and discharge efficiency.
• Supports patient flow and capacity management initiatives.
5. Strategic Leadership & Culture
• Aligns unit goals with hospital strategic priorities.
• Fosters a culture of accountability and collaboration.
• Represents the unit in interdisciplinary meetings.
JOB QUALIFICATIONS
- Minimum Education (Indicate minimum education or degree required.)
- Bachelor of Science in Nursing (BSN) required.
- Preferred Education (Indicate preferred education or degree required.)
- Master’s degree (MSN, MHA, MBA) preferred
Minimum Work Experience and Qualifications
- (Indicate minimum years of job experience, skills or abilities required for the job.)
- 3–5 years acute care RN experience.
- 2–3 years progressive nursing leadership experience.
- Experience in telemetry and/or medical-surgical acute care required.
- Strong knowledge of hospital KPIs and regulatory standards.
Preferred Work Experience and Qualifications
- (Indicate preferred years of job experience, skills or abilities required for the job.)
- Minimum of three (3) years’ experience in functional area.
- NE-BC, NEA-BC, CNL, FACHE or equivalent Professional Nursing Leadership Certification from a nationally recognized organization upon hire preferred
- Required Licensure, Certification, Registration or Designation (List any licensure or certification required and specify name of agency.)
- Current California RN license.
- American Heart Association BLS Card
- American Heart Association ACLS Card
- EKG Certification
- Assault Response Competency (ARC) required (within 30 days of hire)
- NIH Stoke certification required 30 days from date of hire.
- Current Los Angeles County Fire Card (or must be obtained within 30 days of employment)
- NE-BC or NEA-BC within 1 year of hire
About CHA Hollywood Presbyterian Medical Center
Acute care medical facility serving the Hollywood community.
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