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Manager, Client Support
God's Love We Deliver
New York City, USA
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Client supportCustomer serviceProgram managementProject managementPerformance evaluationKPI metrics
Free
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Client supportCustomer serviceProgram management
Role Overview
Lead responses to client and provider inquiries in support of the organization's mission and goals.
Improve client experience through timely, efficient, compassionate, and high-quality interactions.
Work with organizational leaders and stakeholders to communicate service details and changes consistently.
Support more than 2,000 calls and messages per month involving client inquiries, referrals, issue resolution, service modifications, and feedback.
Key Skills for This Role
Client supportCustomer serviceProgram managementProject managementPerformance evaluationKPI metrics
Full Job Posting
About the Organization
God's Love We Deliver provides life-sustaining meals and nutrition counseling at no cost to people living with severe illnesses in the New York metropolitan area.
Services include individually tailored meals, nutrition counseling, and support for clients' children and senior caregivers.
About the Team
The Program Services Department serves as the liaison between the organization and its clients.
The department conducts intakes and recertifications, manages inquiries, maintains client records, and supports programs addressing health-related social needs.
The department includes client support and intake and account staff across managerial, supervisory, lead, and line roles.
About the Role
Lead responses to client and provider inquiries in support of the organization's mission and goals.
Improve client experience through timely, efficient, compassionate, and high-quality interactions.
Work with organizational leaders and stakeholders to communicate service details and changes consistently.
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