Manager Client Success Manager

Collaborate with Product, Delivery, and Implementation teams throughout onboarding and deployment.

Manage customer escalations and drive resolution of complex issues.

Identify opportunities to optimise usage, expand adoption, and unlock additional value.

Champion continuous improvement and customer satisfaction.

Gather and communicate customer feedback to Product and Engineering teams.

Share industry insights and emerging market trends.

Help shape future roadmap priorities and innovations across the Smart Apps portfolio.

Experience with ServiceNow, workflow automation platforms, or AI-enabled business applications.

Understanding of digital transformation and operational change programmes.

Background in insurance technology or insurance software solutions.

High levels of customer adoption and engagement.

Measurable business outcomes and value realisation.

Strong customer retention and growth.

Positive executive stakeholder feedback and advocacy.

Successful implementations with accelerated time-to-value.

Meaningful contributions to product innovation and market strategy.

Work with some of the most recognised organisations in the London insurance market.

Influence strategic transformation programmes and digital innovation initiatives.

Collaborate with industry experts across insurance, technology, and customer success.

Help shape the future of AI-enabled insurance operations.

Be part of a supportive and inclusive team where your ideas and expertise make a real impact.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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