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Manager - Cargo Commercial & Business Development
Adani Airports Holding Limited
Mumbai, IND
Full-time
Senior · 10+ years experience
Onsite
Discovered 3 weeks ago
Free
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Lead - Cargo Commercial & Business Development is responsible for driving growth and revenue through strategic business initiatives while ensuring the highest level of customer service is delivered.
This dual role involves identifying and pursuing new business opportunities, fostering relationships with key stakeholders, and overseeing the customer service team to maintain service excellence.
Full Job Posting
Tactical Business Development Execution
Craft and execute detailed strategies to expand business opportunities and enhance service offerings, focusing on increasing market share and customer satisfaction.
Conduct in-depth market research to identify new business and service opportunities, and evaluate the potential for innovative partnerships and customer service enhancements.
Contract Management
Facilitate the negotiation of contracts with partners and manage customer relationships, ensuring alignment with strategic objectives and high service quality standards.
Provide expertise in deal structuring, customer service protocols, financial due diligence, and analysis to maximize value and compliance across business and service operations.
Customer Relationship Management
Build and maintain strong relationships with key customers, partners, and stakeholders to drive long-term loyalty and business growth.
Oversee the development and execution of customer retention programs and loyalty initiatives to enhance customer engagement.
Resolve complex customer issues and complaints in a timely and effective manner to maintain high levels of customer satisfaction.
Develop and implement customer service standards, policies, and procedures to ensure consistent delivery of high-quality services.
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