Manager – Business Application

B.S. in Information Technology, Computer Science, Engineering, Life Sciences or equivalent

8-10 years of relevant experience in IT Project Management, IT Support Delivery, Business Applications or Enterprise Application Management

Experience in Pharmaceutical, Life Sciences, Pharmacovigilance, Quality or Medical Device environment required

Experience working on PV, Quality, ERP and integration applications; Argus, Ennov, Axway or SAP experience preferred

Experience in application lifecycle management, business process support and stakeholder coordination across global sites

Should have past experience working and supporting IT systems used in regulated pharmaceutical operations

Strong understanding of computer system validation lifecycle, GAMP 5, GxP systems, data integrity and change control processes

Strong Project Management experience; PMP, Agile, ITIL or other advanced certification preferred

Familiarity with project management tools, ticketing systems and office tools such as Word, Excel, PowerPoint and collaboration platforms

Experience managing internal teams and external vendors, with excellent team-working skills in a culturally diverse environment

Experience working with global stakeholders including business, Quality, PV, IT, CSV, Infrastructure and vendor teams

Training experience to assist system users to troubleshoot issues; ability to prepare training materials and lead training sessions

Ability to develop business cases, technology roadmaps and improvement proposals to promote new technologies and business outcomes

Core Competencies Required:

Positive attitude with excellent interpersonal and communication skills (written, verbal, presentation)

Self-motivated individual who can excel with little supervision and the proven ability to be successful in a fast paced, dynamic environment

Excellent presentation, stakeholder management and cross-functional communication skills

Ability to effectively communicate business needs to technology teams and vendors

Strong service focus with a proactive customer service attitude and ownership mindset for business-critical applications

Ability to lead teams, work collaboratively across geographies and drive results in a compliant and audit-ready manner