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Manager, Branch Office - Downey
Navy Federal Credit Union
Downey, USA
Full-time
Mid · 3+ years experience
Onsite
USD 83700-107300 yearly / year
Discovered 2 weeks ago
Free
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Responsibilities
- Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
- Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
- Manage staff to ensure vault opening, closing and balancing procedures are completed
- Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
- Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
- Oversee recruiting/selection, on-boarding and initial training of team members
- Administer budget, purchasing, tracking and records retention for business expenses
- Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
- Promote member service excellence and lead team to deliver quality service
- Liaise with other branches to support business growth and continuity of regional operations
- Analyze reports and conduct trend analysis to optimize business performance
- Analyze and solve problems without clear precedent
- Ensure compliance with all security, safety and emergency preparedness procedures
- Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc
- Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
- Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
- Perform supervisory/managerial responsibilities: Manage daily activities Ensure adequate/skilled staffing; select employees Establish performance goals and priorities Prepare, conduct and review performance appraisals Develop, mentor, and counsel staff Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) Ensure section/branch goals and objectives align with division/department strategy Ensure efficiency of operations
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