icims
Manager Branch III
City National Bank
USA
Full-time
Senior · 7+ years experience
Onsite
USD 92114-156880 yearly / year
Discovered 1 weeks ago
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- People leadership & talent development – coach team to deliver meaningful interactions with clients and identifying development and growth opportunities; fulfil day-to-day people management responsibilities (e.g., recruitment, general support, training etc.).
- Acquire & deepen client relationships – generate new client relationships, and deepen existing client relationships; provide senior support and act as a role model to lead by example & foster a proactive business development culture within the branch.
- Business & Risk Management – remain updated on CNB’s policies and procedures & train branch staff to ensures adherence; foster a strong sales environment, balancing compliance.
- Balancing priorities – coach team to price business and collect fees, maintaining balance of sales results, client profitability and relationship building; address risk / compliance gaps.
- Partnering with a collaborative mindset – partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach; maintain strong relationships with key branch clients to ensure retention.
- Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs.
- Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues, leveraging internal training resources, and required job family curriculum.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)
- KEY CAPABILITIES
- Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses.
- Business Development – nurture existing client relationships, develop new long-term profitable relationships to win new business through best practices, networking and building relationships.
- Collaboration – collaborate with senior management to develop a market sales strategy; partner with PBB SMEs and other divisions to win business and find the home of best fit for a client.
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