indeed
Manager Application Support
CAA Club Group
Thornhill, CAN
Onsite
Discovered 2 weeks ago
Application supportIT operationsDevOpsITILIncident managementProblem management
Free
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Application supportIT operationsDevOps
Role Overview
The Manager, Application Support & DevOps leads production support, operational stability, and continuous improvement across digital applications, travel systems, MuleSoft integrations, and ERS platforms.
The role manages Application Support Analysts and DevOps resources while partnering with business stakeholders, vendors, and technology teams.
Key Skills for This Role
Application supportIT operationsDevOpsITILIncident managementProblem management
Full Job Posting
About CAA Club Group
CAA Club Group is a Member-based organization serving more than 2.6 million Members across Ontario and Manitoba.
CAA SCO Systems & Services Inc. is part of the CAA Club Group of Companies.
Position Details
The Manager, Application Support & DevOps leads production support, operational stability, and continuous improvement across digital applications, travel systems, MuleSoft integrations, and ERS platforms.
The role manages Application Support Analysts and DevOps resources while partnering with business stakeholders, vendors, and technology teams.
What You Will Do
- Lead and develop Application Support Analysts and DevOps resources.
- Manage support operations, incident management, problem management, and production stability.
- Own application availability, service levels, operational KPIs, and major incident response.
- Oversee release management, deployments, CI/CD pipelines, and environment management.
- Drive automation, monitoring, reliability, and continuous improvement initiatives.
- Manage vendors, support contracts, escalations, upgrades, and patches.
- Ensure production readiness, disaster recovery planning, and security compliance.
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