oracle
Mainframe Technical Lead
Chubb
Bengaluru, IND
Full-time
Lead · 10–14 years experience
Discovered 2 weeks ago
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Responsibilities:
- Lead billing production support by monitoring task performance, coaching team members, and providing feedback to developers and onshore peers.
- Quality Control: Assist in identifying and resolving defects; ensure adherence to quality standards.
- Problem Solving: Act as the first point of escalation for the offshore team and primary contact for business users; assist with implementing solutions.
- Training and Development: Leverage KT documentation to train new staff, cross-train existing team members, and support skill development.
- Process Improvement: Suggest and implement improvements that increase efficiency and system stability.
- Investigate root causes for recurring functional issues and propose preventive actions.
- Analyze business process flows and identify gaps or improvement areas in mainframe applications.
- Maintain detailed incident logs, Root Cause Analysis (RCA) documents, and functional SOPs.
- Provide timely updates to users and stakeholders on incident status and resolution.
- Prepare and share regular reports on incident trends, SLA compliance, and functional health.
- Document functional issues, resolutions, and workarounds in the knowledge base.
- Participate in modernization initiatives and explore integration with new technologies and AI tools.
Qualifications
- Skills & Experience:
- 10–14 years of experience in mainframe application support (COBOL, JCL, DB2, CICS, VSAM).
- Advanced proficiency in COBOL, JCL, DB2, CICS, and VSAM.
- Expert skills in debugging and troubleshooting tools such as FileAid, Xpeditor, and Abend-Aid.
- Experience with batch scheduling tools and production control.
- Proficiency in software configuration/change management tools (e.g., ServiceNow).
- Expert at writing complex SQL queries and using database tools like SPUFI.
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